Customers can cancel their trip up to 18 hours before travel for a full refund (2 pm the day prior to travel) or up to 24 hours prior to day 1 for Multi-Day Package Bookings. If you cancel within the 18-hour period (or 24-hour period for packages) before travel, no refund will be issued. Rebooking fees of $50 also apply.
In the instance that your preferred date of travel is cancelled by us, we will rebook you on the next available date we are departing at no additional cost to you. For more information on booking changes and other options contact our Reservations team via email: email@example.com or phone: 07 4052 8300.
Please consider the weather and wind strength before booking. The operator reserves the right to cancel the tour, change vessel type, or arrange an alternative carrier in the event of bad weather or mechanical problems. No refunds for voluntary uncompleted dives.
If you booked through a third-party travel agent, please contact your agent directly regarding your refund or rebooking request first. Please read the agents Terms & Conditions carefully before booking with a third party. Their specific Terms and Conditions are out of our control and may differ from our Terms and Conditions.
Please note that as per current QLD requirements, you do not have to be vaccinated to attend one of our tours. During current COVID restrictions, passengers will be allocated seats when boarding.
All prices are listed and charged in Australian Dollars (AUD).
Please consider weather and wind strength before booking Semi-Submarine tours and Helicopter scenic flights are weather permitting. 130kg Helicopter flight weight restrictions apply.
All divers must complete a Queensland Medical Questionnaire.
Certified divers must show an internationally recognised scuba card.
Minimum age for Introductory divers and dive courses: 12+ years and Certified divers: 10+ years.
Please keep in mind that all divers are required to complete a medical questionnaire. In our commitment to the safety of our guests, divers over 65 years (or 45 years for PADI dive courses) must have a medical clearance with a physician the confirms they are Fit To Dive. This can be provided by your own GP before you leave for your holiday.
Please be aware that certain medical conditions (e.g. asthma, heart disease, diabetes) and ANY prescription medications will require a letter or email from a doctor clearing you to dive. This clearance must state your full name, the doctor's name and practice and the clearance to dive for the specific medications/condition. Please review our Introductory and Certified Diver Medical Declaration prior to travel. The purpose of this Medical Declaration is to find out if you should be examined by a physician before participating in recreational diving. A positive response to a question does not necessarily disqualify you from diving. A positive response means there is a pre-existing condition that may affect your safety while diving and you must seek the advice of a physician.
Scuba diving can be strenuous under certain conditions. Your respiratory and circulatory systems must be in good health. All body spaces must be normal and healthy. Please review our Introductory and Certified Diver Medical Declaration prior to travel.
In the interests of safety, we recommend no flying within 24hours of the last dive. You will not be allowed to dive until you are declared medically fit to dive. For advice please contact our office directly.
To view all our frequently asked questions, click the button below. Alternatively, you can contact our friendly Reservations team by phone (07) 4052 8300 or email Reservations.Frequently Asked Questions
Passengers are required to check in at Dive Under Cruise and Dive reception desk inside the Reef Fleet Terminal from 7:15am.
The $20 per person levy includes fuel and administration charges inclusive of GST.
A gift voucher will expire 3 years from purchase date. If you purchase a gift card with the locals special, there will only be a specific short period of time they will be able to use this voucher as this is a special rate for a set period of time. You are more than welcome to purchase a gift card as a local with an expiry of 3 years at the current retail rate. To redeem your gift voucher, please phone our reservations team on (07) 4052 8300 or email Reservations to confirm your preferred date of travel. Please quote the voucher confirmation number on the gift voucher when booking. Please note that no further discounts apply, and the voucher is not redeemable for cash. Strictly subject to availability and cannot be redeemed during Easter, Christmas, public holidays, long weekends, Chinese New Year, Golden Week and school holidays periods.