Customers can cancel their trip up to 18 hours before travel for a full refund (2 pm the day prior to travel) or up to 24 hours prior to day 1 for Multi-Day Package Bookings. If you cancel within the 18-hour period (or 24-hour period for packages) before travel, no refund will be issued. Rebooking fees of $50 also apply.
From the 17 December, if you are 16 years and older and proof of vaccination is not provided, you will be unable to participate in our tours.
In the instance that your preferred date of travel is cancelled by us, we will rebook you on the next available date we are departing at no additional cost to you. For more information on booking changes and other options contact our Reservations team via email: firstname.lastname@example.org or phone: 07 4052 8300.
Please consider the weather and wind strength before booking. The operator reserves the right to cancel the tour, change vessel type, or arrange an alternative carrier in the event of bad weather or mechanical problems. No refunds for voluntary uncompleted dives.
If you booked through a third-party travel agent, please contact your agent directly regarding your refund or rebooking request first. Please read the agents Terms & Conditions carefully before booking with a third party. Their specific Terms and Conditions are out of our control and may differ from our Terms and Conditions.
From 17 December 2021, all guests 16 years and over, must be fully vaccinated when attending our tour and must provide Proof of Vaccination before boarding as per the QLD State Government Health Guidelines via the QLD check-in app or digital/printed vaccination certificate with photo ID or copy of your Immunisation history statement with photo ID. If proof of vaccination is not provided, you will be unable to participate in our tours. If you are required to get a COVID test and are still waiting for your test results on the day of travel, you will be unable to participate in our tours.
During current COVID restrictions, passengers will be allocated seats when boarding. As per current QLD restrictions from 2nd January 2022, masks are mandatory in all indoor settings. This means passengers and all crew are required to wear masks on all tours. Please bring your own mask. If you forget, we do have masks available, please see a crew member.
In the event that you need to cancel due to Government mandated changes to travel restrictions and you are forced to cancel your tour which is outside of your control, you can cancel and rebook at no additional cost to you. *T&C's apply, please contact Reservations. Temporary changes have been made to ensure the safety of all of guests. Prices have been reduced to reflect the changes to the itinerary. View COVID-19 Requirements and Changes here.
All prices are listed and charged in Australian Dollars (AUD).
Please consider weather and wind strength before booking Semi-Submarine tours and Helicopter scenic flights are weather permitting. 130kg Helicopter flight weight restrictions apply.
All divers must complete a Queensland Medical Questionnaire.
Certified divers must show an internationally recognised scuba card.
Minimum age for Introductory divers and dive courses: 12+ years and Certified divers: 10+ years.
Please keep in mind that all divers are required to complete a medical questionnaire. In our commitment to the safety of our guests, divers over 65 years (or 45 years for PADI dive courses) must have a medical clearance with a physician the confirms they are Fit To Dive. This can be provided by your own GP before you leave for your holiday.
Please be aware that certain medical conditions (e.g. asthma, heart disease, diabetes) and/or prescription medication may prevent some people from diving.
In the interests of safety, we recommend no flying within 24hours of the last dive. You will not be allowed to dive until you are declared medically fit to dive. For advice please contact our office directly.
To view all our frequently asked questions, click the button below. Alternatively, you can contact our friendly Reservations team by phone (07) 4052 8300 or email Reservations.Frequently Asked Questions
Passengers are required to check in at Dive Under Cruise and Dive reception desk inside the Reef Fleet Terminal from 7:15am.
The $20 per person levy includes fuel and administration charges inclusive of GST.
A gift voucher will expire 3 years from purchase date. If you purchase a gift card with the locals special, there will only be a specific short period of time they will be able to use this voucher as this is a special rate for a set period of time. You are more than welcome to purchase a gift card as a local with an expiry of 3 years at the current retail rate.To redeem your gift voucher, please phone our reservations team on (07) 4052 8300 or email Reservations to confirm your preferred date of travel. Please quote the voucher confirmation number on the gift voucher when booking. Please note that no further discounts apply, and the voucher is not redeemable for cash. Strictly subject to availability and cannot be redeemed during Easter, Christmas, public holidays, long weekends, Chinese New Year, Golden Week and school holidays periods.