Customers can cancel their trip up to 18 hours before travel for a full refund (2 pm the day prior to travel), or up to 24 hours prior to day 1 for Multi-Day Package Bookings. If you cancel within the 18-hour period (or 24-hour period for packages) before travel, no refund will be issued. Rebooking fees of $50 also apply.
In the instance that your preferred date of travel is cancelled by us, we will rebook you on the next available date we are departing at no additional cost to you. For more information on booking changes and other options, contact our Reservations team via email at reservations@downunderdive.com.au or phone (07) 4052 8300.
Please consider the weather and wind strength before booking. The operator reserves the right to cancel the tour, change vessel type, or arrange an alternative carrier in the event of bad weather or mechanical problems. No refunds for voluntary uncompleted or attempted dives.
If you booked through a third-party travel agent, please contact your agent directly regarding your refund or rebooking request first. Please read the agent's Terms & Conditions carefully before booking with a third party. Their specific Terms and Conditions are out of our control and may differ from our Terms and Conditions.
All prices are listed and charged in Australian Dollars (AUD).
Please consider weather and wind strength before booking. Semi-Submarine tours and helicopter scenic flights are weather permitting. 130 kg helicopter flight weight restrictions apply.
All divers must complete a Queensland Medical Questionnaire:
Minimum age for Introductory divers and dive courses: 12+ years; Certified divers: 10+ years.
In our commitment to the safety of our guests, divers over 65 years (or 45 years for PADI dive courses) must have medical clearance from a physician who confirms they are Fit To Dive. This can be provided by your own GP before you leave for your holiday.
All medical conditions (e.g. asthma, heart disease, diabetes) and ANY prescription medications will require a letter or email from a doctor clearing you to dive. The clearance must state your full name, the doctors name and practice, the doctors signature and the clearance to dive for the specific medication/condition. Please review our Introductory and Certified Diver Medical Declaration prior to travel. The purpose of this Medical Declaration is to find out if you should be examined by a physician before participating in recreational diving. A positive response to a question does not necessarily disqualify you from diving — it means there is a pre-existing condition that may affect your safety while diving and you must seek the advice of a physician. You will not be allowed to dive until you are declared medically fit to dive.
Please note your Dive Instructor will conduct their own risk assessment on the day of travel to ensure the safety of all divers. This means the instructor has the authority to cancel a dive if they feel there is any risk involved, regardless of prior medical documentation.
Scuba diving can be strenuous under certain conditions. Your respiratory and circulatory systems must be in good health, and all body spaces must be normal and healthy.
In the interests of safety, we recommend no flying within 24 hours of your last dive. For advice, please contact our office directly.
In addition to the above, certified divers must show an internationally recognised scuba card.
You can find answers to all our common questions on our Frequently Asked Questions page. Alternatively, you can contact our friendly Reservations team by phone on (07) 4052 8300 or email Reservations.
Passengers are required to check in at the Down Under Cruise and Dive reception desk inside the Reef Fleet Terminal from 7:15 am.
The $20 per person levy includes fuel and administration charges, inclusive of GST.
A gift voucher will expire 3 years from the purchase date. If you purchase a gift card with the locals special, there will only be a specific short period of time in which it can be used, as this is a special rate for a set period. You are welcome to purchase a gift card as a local with a 3-year expiry at the current retail rate. To redeem your gift voucher, please phone our Reservations team on (07) 4052 8300 or email Reservations to confirm your preferred date of travel. Please quote the voucher confirmation number when booking. Please note that no further discounts apply, and the voucher is not redeemable for cash. Strictly subject to availability and cannot be redeemed during Easter, Christmas, public holidays, long weekends, Chinese New Year, Golden Week and school holiday periods.
ABN: 73 683 832 334
(07) 4052 8300