Bookings are now available from 7 July 2020! Please see more information here.
To ensure you can book with confidence, we are introducing further flexibility. We want to reassure you that every member of our team is committed to looking after your wellbeing when you travel.
Customers can cancel their trip up to 18 hours prior to travel for a full refund. In the event, that you need to cancel within the 18 hour-period prior to travel due to medical reasons (feeling unwell) or if the Government changes travel restrictions, you will be able to cancel for a full refund. We have also waived rebooking fees for any booking alterations.
In the instance that your preferred date of travel is cancelled by us, we will rebook you on the next available date we are departing at no additional cost to you. For more information on booking changes and other options email or call our reservation team.
Pricing: All prices are listed and charged in Australian Dollars (AUD).
Safety: Please consider weather and wind strength before booking Semi-Submarine tours and Helicopter scenic flights are weather permitting. 110kg Helicopter flight weight restrictions apply.
Important Dive Information: All divers must complete a Queensland Medical Questionnaire.
Certified divers must show an internationally recognised scuba card. Divers over 65 years old (45 years for dive courses) and anyone who answers YES to any of the questions on the medical questionnaire will require a recreational dive medical prior to diving. Please be aware that certain medical conditions (e.g. asthma, heart disease, diabetes) and/or prescription medication may prevent some people from diving. In the interests of safety, we recommend no flying within 24hours of last dive. You will not be allowed to dive until you are declared medically fit to dive. For advice please contact our office directly.
Cancellations/Alterations/Refunds: No refunds for cancellations within 18 hours of departure time. No refunds for cancellations within 24 hours for dive courses and packaged products. Rebooking fees apply for alterations made within in these times.
All trips/dives are weather permitting at captains/drivers discretion. The operator reserves the right to cancel the tour, change vessel type or arrange an alternative carrier in the event of bad weather or mechanical problems. Should a trip be cancelled passengers may be offered an alternative day for lost time/trip or alternatively a full or partial refund. No refunds for voluntary uncompleted dives.
Check-in and departure: Passengers are required to check in at Dive Under Cruise and Dive reception desk inside the Reef Fleet Terminal from 7:15am. The boat will depart at 8.15am sharp. Special passenger requirements should be requested at the time of reservation.
Where: Cairns Reef Fleet Terminal, Marlin Marina, 1 Spence Street, Cairns
Check-in time: 7:15am-8:00am daily
Boat departure time: 8:15am sharp
Boat return time: 4:30pm daily
Levies: The Reef Levy is a fee levied on all passengers to cover excessive fuel costs and administration fees. The $20 per person levy includes port charges $1.25, administration fee $5.25 and fuel levy $13.50 inclusive of GST.
Gift Vouchers: A gift voucher will expire 3 years from purchase date. To redeem your gift voucher, please phone our reservations team on (07) 4052 8300 or email Reservations to confirm your preferred date of travel. Please quote the voucher confirmation number on the gift voucher when booking. Please note that no further discounts apply, and the voucher is not redeemable for cash. Strictly subject to availability and cannot be redeemed during Easter, Christmas, public holidays, long weekends, Chinese New Year, Golden Week and school holidays periods.