Reef cruise frequently asked questions



Due to the latest government and health officials announcements around social distancing and tightening border restrictions, Down Under Cruise and Dive, including Billy Tea Safaris and The Adventure Company, has decided to cease all tour operations effective Wednesday 25th March 2020, with our plan to resume operation on 1st July 2020, but this will be reviewed as the situation develops.

If you have an existing booking during this period, you will be contacted by our Reservations team by email as soon as possible to offer you a full refund or reschedule your activity for later in the year.

Based on limited hours, we will be able to provide our tour experiences on a private charter basis only. MV Savannah and our busses will also be available for charter enquiries during this time. For charters enquiries, please email: operations@downunderdive.com.au

Due to the reduced staff capacity, we request that you please contact us via email only: reservations@downunderdive.com.au Our team will be monitoring emails at various stages throughout the day and we will endeavour to get back to you as soon as possible.

We thank you for your understanding during these challenging and unprecedented times and we will continue to work on resuming our operations as soon as possible, to deliver world-class experiences across our region.




Where do you check-in and what time does the boat depart and return?

Check-in time is 7.15am at the Down Under Cruise & Dive desk inside the Reef Fleet Terminal (1 Spence Street, Cairns QLD 4870). Our boat departs at 8.15am sharp and returns about 4.30pm.

Do you operate every day?

Yes. We operate every day except for Christmas Day and New Years Day.

What if the weather is bad?

The rain in Cairns tends to stick to the mountains. Cairns is located in the wet tropics and attracts fairly high rainfall. However, as our reef is 40kms offshore, the clouds don’t collect, and the rain tends to stay away. When you wake up in the morning in Cairns and it’s raining…do not panic! It will usually be fine on the outer reef locations.

Why choose Down Under Cruise and Dive?

Evolution departs Cairns daily offering a fast, comfortable and affordable cruise, with five hours spent visiting two spectacular outer Great Barrier Reef destinations. This luxury, modern vessel provides a superior ride in all weather conditions, and exclusive protected reef locations. Professional, friendly and attentive staff ensure a safe and enjoyable fun-filled experience.

Which reefs do you go to?

We have 12 exclusive moorings at six reef locations. Locations are chosen each day based on weather conditions and water clarity so as to ensure the best experience for all activities. Generally, we travel to one of our two outer reef locations in the morning (Norman Reef or Saxon Reef) then make our way to North Hastings Reef in the afternoon to conduct Helicopter Flights and our Semi-Submersible tour.

How long we are at the reef?

With over 5 hours at the reef, there's plenty of time between dives for snorkeling and relaxation.

Evolution is our award-winning, Australian built luxury reef super yacht. With 3 massive spacious decks to lounge around and innovative drop-down water entry platforms, you'll have space and time to prepare for the experience of a lifetime...Learning to dive or snorkel on the Great Barrier Reef!

How far in advance should I book my tour?

We normally advise our customers to book at least 3 days prior to the date of travel to secure a spot. However, please note that the months of June, July and August are very popular travel periods, therefore it’s advisable to book as soon as you’ve made the decision to travel, that way your spot is secured.

Food Menu

We provide a delicious Aussie BBQ lunch including prawns, fish, steak, vegetarian options, and tropical salads. We can cater to guests with vegetarian, vegan, gluten and dairy-free diets. Please advise our friendly reservations staff at the time of your booking of any special dietary requirements and we will gladly assist where we can.

Can I use my credit card on-board?

Yes, you can use cash or credit card for additional purchases (soft drinks, chocolates, underwater cameras, t-shirts, etc). 

Yes, we accept VISA and Mastercard. Amex not accepted.

How can I book?

Book online at www.downunderdive.com.au, call us on 07 4052 8300 or email reservations@downunderdive.com.au

Can I book on the day?

Yes, you can book on the day, subject to availability. You can call reservations from 7am, and will need to be at the Reef Fleet Terminal at 7.15am for check-in.

How many people can your boat accommodate?

Our super yacht, Evolution, is surveyed to take 300 passengers but we limit our numbers to a maximum of 180 passengers. The boat has three floors and considerably spacious so there is plenty of room for everyone.

What languages are spoken on board?

Our crew are all English speaking. Chinese speaking staff available onboard daily.

Diving age restrictions requirements:

We take divers from 12 years +. Please keep in mind that all divers are required to complete a medical questionnaire. Divers over 65 years (or 45 years for PADI dive courses) require a dive medical assessment that conforms to Australian Standard and must be found fit to dive.

Do I need to complete a dive medical?

All passengers who want to dive will be required to fill in a medical questionnaire prior to their dive. If you answer yes to any questions then a medical assessment that conforms to the Australian Standard is required and you must be found fit to dive.

What if I get seasick?

If you’re prone to seasickness, it’s advisable to take something before you go.

Check with a chemist. As “Evolution” is a catamaran, it’s more stable in rough weather than monohulls. We do sell seasickness pills on board the boat, but please remember, tablets are a preventative, not a cure, so take them before we depart. 

Will the water be cold?

The water temperature is pleasant all year round. Average temperatures throughout the year are December-February 29C 83F, March-May 25C 76F, June-August 22C 72F, September-November 25C 76F.

Do you ever cancel?

Rarely. The only reason we would cancel a tour would be for the safety and comfort of our guests.

Cancellation Policy:

Cancellation and refund policy

Please consider the weather and wind strength before booking. No refunds for cancellations within 24 hours of departure time; 24 hours for dive course and packaged products. Rebooking fees apply for alterations made within these times of $50.00 per person. The operator reserves the right to cancel the tour, change vessel type or arrange an alternative carrier in the event of bad weather or mechanical problems. No refunds for voluntary uncompleted dives.

Do you visit an island or pontoon?

No, we don’t visit an island or pontoon as we have a beautiful 3 story luxury catamaran that is moored on the outer reef while you enjoy the magnificence of the Great Barrier Reef.

Do you have a professional photographer onboard?

Yes, we do! Photographs taken throughout the day are available for viewing & purchase on the way home.

You can also hire digital underwater cameras onboard with an SD card for an additional $10 AUD.

Reef quality – Current state of Reef

Great Barrier Reef Marine Park – supports about 40,000 jobs in the region – stretches 1,430 miles, extending south from the northeastern tip of Queensland down to just north of Bundaberg. It includes 3,000 coral reefs, 600 continental islands, 300 coral cays, 1,625 types of fish and much more. Remember, when you are talking about something as large as the Great Barrier Reef, you are talking about something bigger than the United Kingdom.”

Every year corals engage in one of nature’s greatest spectacles, their mass reproduction during a November full moon. Fertilized eggs (larvae) travel on ocean currents for days or weeks in search of a new home (New Coral Growth).

The Reefs that Down Under Cruise & Dive travel to every day are the far offshore reefs and are bathed in oceanic water from the Coral Sea rather than the currents that flow past inner Cairns reefs. Indeed, access to deep—and often cooling—ocean water helps moderate temperature extremes in these outer reefs, which also reduces the risk of bleaching.

The Great Barrier Reef already has had more than 30 percent of its area under protection from fishing, and many of its other individual reefs are important for tourism, fish habitats and cultural benefits providing abundant marine life: tropical fish, sea turtles, sharks, rays and other underwater creatures.

Despite what you hear and read the reef is not dead, it's not dying, it's resilient, it's healthy and we've made great strides forward in the last few years.

The government has committed more than Aus$2.0 billion (US$1.5 billion) to protect the reef over the next decade with the update highlighting progress on land management practices to prevent sediment runoff, which helps spawn the coral-eating starfish.

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